For the products: Ventilation Technology, Smart Home and COMFORT UNIT
General Terms & Conditions of the SIEGENIA-AUBI KG

General Terms & Conditions

1. Scope

The following terms and conditions apply to all orders from consumers and entrepreneurs via our online shop.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of its commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly consented to this.

2. Contracting party, conclusion of contract

The purchase contract is concluded with SIEGENIA-AUBI KG.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and change your entries at any time before submitting your binding order by using the corrective aids provided and explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive a confirmation by email.

3. Contract language, saving of contract text

The languages available for the contract are German and English.

We save the contract text and send you the order details and our terms and conditions via email. You can see the contract text in our customer login.

4. Terms of delivery

In addition to the specified product prices, shipping costs are added. Further details on shipping cost amounts can be found in the quotes.

We only deliver by shipping. Unfortunately, self-collection of the product is not possible.

We do not deliver to packing stations.

5. Payment

The following payment methods are generally available in our shop:

Credit card
When placing the order, you provide your credit card details. Once your credentials are authorised as a real cardholder, the payment transaction is carried out automatically and your card is debited.

SEPA direct debit
By submitting your order, you are giving us a SEPA direct debit mandate. We will inform you about the date of the account debit (pre-notification). When you submit the SEPA direct debit mandate, we ask our bank to initiate the payment transaction. The payment transaction is carried out automatically and your account is debited. The account is debited before the goods are dispatched. The period for the advance notice of the date of the account debit (pre-notification period) is 2 days.

PayPal
In the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, log in with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive more information during the ordering process.

Sofort by klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount immediately, you must have a bank account activated for online banking, access this accordingly and confirm the payment order to us. You will receive more information during the ordering process. The payment transaction is carried out immediately afterwards by Sofort and your account is debited.

Invoice
You pay the invoice amount after receipt of the goods and by transfer to our bank account. We reserve the right to offer purchase on account only after a successful credit check.

6. Right of cancellation

Consumers have the legal right of cancellation, as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of cancellation.

7. Retention of title

The goods remain our property until full payment. For entrepreneurs, the following also applies: We reserve title to the goods until complete settlement of all claims arising from an on-going business relationship. You may resell the reserved goods in ordinary business; all claims resulting from this resale shall be assigned to us in advance – irrespective of any combination or mixing of the reserved goods with a new item – up to the amount of the invoice and we accept this assignment. You remain entitled to collect the claims, but we may also collect claims ourselves, as far as you do not meet your payment obligations.

8. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to file a complaint or contact us has no consequence on your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

The following applies to entrepreneurs: Risk of accidental loss and accidental deterioration shall be transferred to you as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise responsible for carrying out the shipment. Among traders, the duty to inspect and to reprimand is regulated in § 377 HGB. If you refrain from doing so, the goods are deemed to have been approved, unless they are defects that were not identifiable during the inspection. This does not apply if we have fraudulently concealed a defect.

9. Warranty and guarantees

Unless otherwise expressly guaranteed, the statutory warranty rights apply.
The following applies to the purchase of used goods by consumers: if the defect occurs one year after the delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.
For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The sale of used goods takes place under exclusion of any warranty. The statutory limitation periods for the recourse claim according to § 445a BGB remain unaffected. For entrepreneurs, as an agreement on the condition of the goods, only our own information and the product descriptions of the manufacturer, which were included in the contract, apply; We accept no liability for public statements from the manufacturer or other advertising statements. If the delivered goods are defective, we will initially provide the entrepreneur with a choice of remedying the defect (rectification) or by delivering a defect-free item (replacement).
The above limitations and shortened terms do not apply to claims for damages caused by us, our legal representatives or vicarious agents
• in the case of injury to life, body or health,
• in the case of intentional or grossly negligent breach of duty as well as malice,
• in the case of breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal duties)
• as part of a guarantee promise, as far as agreed
• as far as the scope of the product liability law is open.
Find information about any additional guarantees that may apply and their exact terms.

10. Liability

We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents
• in the case of injury to life, body or health,
• in the case of intentional or grossly negligent breach of duty,
• with a guarantee promise, if agreed, or
• as far as the scope of the product liability law is initiated.
In case of breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal duties) by slight negligence on our part, our legal representatives or vicarious agents, the liability shall be limited by the amount of damage foreseeable at the time of conclusion of the contract, which typically has to be expected.
Otherwise claims for damages are excluded.

11. Dispute settlement

The European Commission provides a platform for online dispute resolution (OS), which you can find here . Consumers have the option to use this platform to resolve their disputes. To resolve disputes arising from a contractual relationship with a consumer or as to whether such a contractual relationship exists, we are obliged to participate in dispute settlement proceedings before a consumer arbitration board. The Federal Universal Arbitration Board at the Centre for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungsstelle.de is the responsible authority. We will participate in a dispute settlement procedure before this point.

12. Final provisions

German law applies to the exclusion of the UN purchase law.

If you are a merchant according to the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.

  
 
For the products: Spare parts for fittings​​​​​​​
General Terms & Conditions of the SIEGENIA-AUBI Sicherheits-Service GmbH

General Terms & Conditions

1. Scope

The following terms and conditions apply to all orders from consumers and entrepreneurs via our online shop.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of its commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly consented to this.

2. Contracting party, conclusion of contract

The purchase contract is concluded with SIEGENIA-AUBI Sicherheits-Service GmbH.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and change your entries at any time before submitting your binding order by using the corrective aids provided and explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive a confirmation by email.

3. Contract language, saving of contract text

The languages available for the contract are German and English.

We save the contract text and send you the order details and our terms and conditions via email. You can see the contract text in our customer login.

4. Terms of delivery

In addition to the specified product prices, shipping costs are added. Further details on shipping cost amounts can be found in the quotes.

We only deliver by shipping. Unfortunately, self-collection of the product is not possible.

We do not deliver to packing stations.

5. Payment

The following payment methods are generally available in our shop:

Credit card
When placing the order, you provide your credit card details. Once your credentials are authorised as a real cardholder, the payment transaction is carried out automatically and your card is debited.

SEPA direct debit
By submitting your order, you are giving us a SEPA direct debit mandate. We will inform you about the date of the account debit (pre-notification). When you submit the SEPA direct debit mandate, we ask our bank to initiate the payment transaction. The payment transaction is carried out automatically and your account is debited. The account is debited before the goods are dispatched. The period for the advance notice of the date of the account debit (pre-notification period) is 2 days.

PayPal
In the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, log in with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive more information during the ordering process.

Sofort by klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount immediately, you must have a bank account activated for online banking, access this accordingly and confirm the payment order to us. You will receive more information during the ordering process. The payment transaction is carried out immediately afterwards by Sofort and your account is debited.

Invoice
You pay the invoice amount after receipt of the goods and by transfer to our bank account. We reserve the right to offer purchase on account only after a successful credit check.

6. Right of cancellation

Consumers have the legal right of cancellation, as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of cancellation.

7. Retention of title

The goods remain our property until full payment. For entrepreneurs, the following also applies: We reserve title to the goods until complete settlement of all claims arising from an on-going business relationship. You may resell the reserved goods in ordinary business; all claims resulting from this resale shall be assigned to us in advance – irrespective of any combination or mixing of the reserved goods with a new item – up to the amount of the invoice and we accept this assignment. You remain entitled to collect the claims, but we may also collect claims ourselves, as far as you do not meet your payment obligations.

8. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to file a complaint or contact us has no consequence on your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

The following applies to entrepreneurs: Risk of accidental loss and accidental deterioration shall be transferred to you as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise responsible for carrying out the shipment. Among traders, the duty to inspect and to reprimand is regulated in § 377 HGB. If you refrain from doing so, the goods are deemed to have been approved, unless they are defects that were not identifiable during the inspection. This does not apply if we have fraudulently concealed a defect.

9. Warranty and guarantees

Unless otherwise expressly guaranteed, the statutory warranty rights apply.
The following applies to the purchase of used goods by consumers: if the defect occurs one year after the delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.
For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The sale of used goods takes place under exclusion of any warranty. The statutory limitation periods for the recourse claim according to § 445a BGB remain unaffected. For entrepreneurs, as an agreement on the condition of the goods, only our own information and the product descriptions of the manufacturer, which were included in the contract, apply; We accept no liability for public statements from the manufacturer or other advertising statements. If the delivered goods are defective, we will initially provide the entrepreneur with a choice of remedying the defect (rectification) or by delivering a defect-free item (replacement).
The above limitations and shortened terms do not apply to claims for damages caused by us, our legal representatives or vicarious agents
• in the case of injury to life, body or health,
• in the case of intentional or grossly negligent breach of duty as well as malice,
• in the case of breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal duties)
• as part of a guarantee promise, as far as agreed
• as far as the scope of the product liability law is open.
Find information about any additional guarantees that may apply and their exact terms.

10. Liability

We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents
• in the case of injury to life, body or health,
• in the case of intentional or grossly negligent breach of duty,
• with a guarantee promise, if agreed, or
• as far as the scope of the product liability law is initiated.
In case of breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal duties) by slight negligence on our part, our legal representatives or vicarious agents, the liability shall be limited by the amount of damage foreseeable at the time of conclusion of the contract, which typically has to be expected.
Otherwise claims for damages are excluded.

11. Dispute settlement

The European Commission provides a platform for online dispute resolution (OS), which you can find here. Consumers have the option to use this platform to resolve their disputes. To resolve disputes arising from a contractual relationship with a consumer or as to whether such a contractual relationship exists, we are obliged to participate in dispute settlement proceedings before a consumer arbitration board. The Federal Universal Arbitration Board at the Centre for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungsstelle.de is the responsible authority. We will participate in a dispute settlement procedure before this point.

12. Final provisions

German law applies to the exclusion of the UN purchase law.

If you are a merchant according to the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.