For the products: Ventilation Technology, Smart Home and COMFORT UNIT
Cancellation policy of the SIEGENIA-AUBI KG
 

End consumers have a fourteen-day right of cancellation.

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In order to exercise your right of cancellation, you must provide us (SIEGENIA-AUBI KG, Industriestraße 1-3, 57234 Wilnsdorf, Germany, shop@siegenia.com, phone: +49 (0) 27 13931220) with a clear statement (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the standard delivery we offer) will be repaid by us immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. For goods that cannot be returned by post due to their nature, these costs come to EUR 100. You only have to pay for any loss in value of the goods if the loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

The right of cancellation does not exist for the following contracts:

  • Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the end consumer is decisive or that are clearly tailored to the personal needs of the end consumer.


Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

To:
SIEGENIA-AUBI KG
Industriestraße 1-3
57234 Wilnsdorf
Deutschland
Email: shop@siegenia.com

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)::
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________


​​​​​​​Order number/Order: ____________________________________

Ordered on (*)/received on (*): ____________________________________

Name of the end consumer(s): ____________________________________

Address of the end consumer(s):
________________________________________________________________________________________


_______________________________
Signature of the end consumer(s)
(only when returned in paper form)

Date: ___.___.______

(*)Delete where applicable.


For the products: Spare parts for fittings​​​​​​​
​​​​​​​Cancellation policy of the SIEGENIA-AUBI Sicherheits-Service GmbH
 

End consumers have a fourteen-day right of cancellation.

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In order to exercise your right of cancellation, you must provide us (SIEGENIA-AUBI Sicherheits-Service GmbH, Am Weiher, 54421 Reinsfeld, Deutschland, shop@siegenia.com, phone: +49 (0) 6503 917-430) with a clear statement (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the standard delivery we offer) will be repaid by us immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. For goods that cannot be returned by post due to their nature, these costs come to EUR 100. You only have to pay for any loss in value of the goods if the loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.


Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

To:
SIEGENIA-AUBI Sicherheits-Service GmbH
Am Weiher
54421 Reinsfeld
Deutschland
Email: shop@siegenia.com

/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*):
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
 

Order number/Order: ____________________________________

Ordered on (*)/received on (*): ____________________________________

Name of the end consumer(s): ____________________________________

Address of the end consumer(s):
________________________________________________________________________________________


_______________________________
Signature of the end consumer(s)
(only when returned in paper form)

Date: ___.___.______

(*) Delete where applicable.